🔒 Privacy Policy
NeuronConnections
Haslenstrasse 1, 9245 Oberbüren, Switzerland
📧 Email: support@neuronconnects.com
Last updated: [insert current date]
1. Who We Are
This Privacy Policy explains how we, NeuronConnections, collect, use, store, and protect your personal data when you visit our website or purchase our products. We comply with the Swiss Federal Act on Data Protection (FADP), the General Data Protection Regulation (GDPR) of the European Union, and other applicable international laws.
2. What Data We Collect
We may collect:
- Full name
- Email address
- Shipping and billing addresses
- Phone number
- Payment details (processed securely by third parties)
- IP address and device/browser information (via cookies)
3. Why We Collect Your Data
We process your data to:
- Fulfill and deliver your orders
- Send order updates and confirmations
- Provide customer support
- Send newsletters and offers (if you consent)
- Improve site security and functionality
- Fulfill legal and tax requirements
4. Legal Basis for Processing
We process your data based on:
- Contractual necessity (to fulfill your order)
- Legal obligation (e.g. tax reporting)
- Consent (e.g. for marketing)
- Legitimate interest (e.g. analytics, fraud prevention)
5. Data Retention
We retain your data:
- For accounting and tax purposes: 10 years (as required by Swiss law)
- For customer support: up to 2 years
- For marketing: until you withdraw consent
6. Data Sharing
Your data may be shared with:
- Delivery partners (e.g. Swiss Post, DHL)
- Payment processors (e.g. Stripe, PayPal)
- IT and hosting providers
- Legal or regulatory authorities when required
We never sell your data to third parties.
7. Your Rights
You have the right to:
- Access and receive a copy of your data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw your consent at any time
- File a complaint with your data protection authority
To exercise these rights, email: support@neuronconnects.com
8. Cookies
We use cookies to enhance your experience. You may disable or manage cookies through your browser. Some cookies are essential for site operation.
9. International Transfers
If your data is transferred outside Switzerland or the EU, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place.
10. Data Security
We use encryption (HTTPS), secure payment systems, and server protections to safeguard your data.
11. Updates to This Policy
We may update this Privacy Policy from time to time. All changes will be published on this page.
12. Contact Us
If you have any questions or concerns about your data, please contact:
📧 support@neuronconnects.com
📍 NeuronConnections, Haslenstrasse 1, 9245 Oberbüren, Switzerland